6444db Privacy Policy
Your personal information is completely safe with us. Learn in detail in this policy how 6444db collects, uses, and protects your information.
6444db is a trusted online gaming platform in Bangladesh. We place the highest priority on protecting our users' privacy. When you use our website, create an account, or use any of our services, certain information is collected from you. This privacy policy clearly explains what types of information are collected, why they are collected, and what your rights are. By using our platform, you will be considered to have agreed to this privacy policy.
1. What Information We Collect
Information You Provide Directly
When you register or create an account on 6444db, the following information is collected from you:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Payment information (related to bKash, Nagad, Rocket, Upay, or bank accounts)
- Documents required for identity verification (copy of national ID card or passport)
- Username and password created by you
Automatically Collected Information
When you use our platform, certain information is collected automatically. This information generally does not directly identify you, but helps improve the quality of the platform:
- IP address and device type
- Browser type and operating system
- Traffic source and time spent on the platform
- List of pages visited
- Information obtained from cookies and similar tracking technologies
- Transaction history and gaming activity information
2. How We Use Your Information
Service Delivery and Account Management
6444db uses the information you provide to carry out the following activities:
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses, promotions, and VIP benefits
- Ensuring 24/7 customer support
- Resolving technical issues
Security and Legal Compliance
Your information is used to protect users and comply with applicable regulations:
- Identity verification and age confirmation (21+ age restriction)
- Fraud prevention and ensuring account security
- Verification of information required to prevent money laundering
- Monitoring and enforcing responsible gaming limits
- Meeting legal obligations
Improving Service Quality
We analyze user information to continuously improve our platform. This includes:
- Analyzing user experience and improving service quality
- Research for developing new games and services
- Identifying and resolving technical issues
- Providing personalized recommendations
3. Cookies Policy
What Cookies Are and Why They Are Used
Cookies are small data files stored in your browser. 6444db uses cookies for the following purposes:
- Essential Cookies: Maintaining your login state and ensuring the basic functionality of the platform.
- Functionality Cookies: Remembering your preferences and settings, such as language selection.
- Analytics Cookies: Collecting statistics on platform usage to help improve the service.
- Security Cookies: Preventing fraudulent activity and unauthorized access.
Controlling Cookies
You can control cookies through your browser settings. However, disabling certain cookies may cause some services on the platform to not work properly. Essential cookies are always active because they are necessary for the basic functioning of the platform.
4. Data Security Measures
6444db has implemented industry-standard security measures to protect your personal information. Our security framework is as follows:
- SSL Encryption: All data transmitted between you and our servers is protected by 256-bit SSL encryption.
- Encrypted Data Storage: Sensitive information stored in our database is kept in encrypted form.
- Access Control: Only authorized personnel have access to necessary user information.
- Regular Security Audits: Our systems are regularly tested by security experts.
- Two-Step Verification: An additional verification process is activated in the case of suspicious logins.
- Firewall Protection: Advanced firewall systems are in place to prevent unauthorized access.
If you still believe the security of your account has been compromised, please contact us immediately.
5. Sharing Information with Third Parties
When Information Is Shared
6444db does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
- Technology Service Providers: Limited information may be shared with trusted technology partners for platform operations.
- Legal Requirements: In the case of any legal obligation or a lawful request from authorities.
- Fraud Prevention: In cooperation with security agencies to prevent fraudulent activity.
Information with Game Providers
Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and other game providers may process certain session information to operate their own technology. This information is used solely to ensure the gaming experience and verify fair play. No personally identifiable information about you is shared with any game provider.
6. Your Rights and Controls
Right to Access Information
You may request to view the information stored in your account at any time. We will respond within 30 business days of receiving your request.
Right to Correct Information
If your personal information is incorrect or incomplete, you may request a correction. We will complete this correction promptly.
Right to Close Account
You may request to close your account at any time. Even after the account is closed, some information may be retained for a specific period due to legal obligations.
Right to Opt Out of Marketing Messages
You may request to stop receiving promotional emails and notifications. However, it is not possible to stop important account-related messages.
7. Data Retention Period
6444db retains user information only for as long as necessary. The general policy is as follows:
- Active Accounts: Your information will be retained for as long as your account remains active.
- Inactive Accounts: After a prolonged period of inactivity, relevant information may be deleted after notifying you.
- Financial Transaction Records: Transaction records are retained for a minimum of five years as required by law.
- Communication Records: The history of communications with customer service is retained for up to two years.
- Legal Disputes: Relevant information is retained until a dispute is resolved.
8. Protection of Minors
The 6444db platform is for persons aged 21 and above only. We do not intentionally collect any information from minors. Age verification during registration is mandatory. If we are informed that a minor has created an account, we will immediately close that account and delete all collected information. We urge parents and guardians to monitor your children's online activity.
9. Changes to the Privacy Policy
6444db reserves the right to update this privacy policy at any time. In the case of significant changes, we will notify you in the following ways:
- A notice will be sent to your registered email address.
- A notification of the update will be shown when you access the platform.
- The "Last Updated" date at the top of the page will be changed.
If you continue to use the platform after an update, you will be considered to have agreed to the new policy. Therefore, it is recommended that you review this page regularly.
10. Contact and Complaints
If you have any questions, concerns, or complaints regarding this privacy policy, please contact us. Our privacy team will endeavor to respond within 30 business days of receiving your request.
When making any request related to your information, you will need to provide the details required to verify your account, so that we can confirm we are speaking with the correct person.
You are also encouraged to read our Responsible Gaming page and Terms and Conditions page.
Contact Information
24/7 Live Chat Support
For privacy-related requests, please write "Privacy Request" as the subject of your email. We will process your request promptly.